Corporate Risk Services

Corporate Risk Services is a national boutique financial service, providing professional, strategic advice to help our clients improve their current financial position and manage the risk associated with the human assets of their businesses.

Corporate Risk Services specialises in the provision of professional advice on ‘Group Risk’ issues to employers. We have established ourselves to be one of Australia’s leading Group Insurance specialists in the medium to large employer segment (business with 100-3,000 employees). We advise our clients on a broad range of employer initiated and funded solutions covering Default Superannuation plans, Employer owned plans and ‘Risk Only’ superannuation trusts.

Corporate Risk Services Dispute Resolution Policy

What should I do if I have a complaint?
If you have any complaints about the services we have provided to you, you should take the following steps:

  • Contact your financial adviser or contact us by any of the following means:
            Post: PO Box 469, MALVERN VIC 3144
            Email: compliance@auscrs.com.au
            Phone: (03) 9999 1068
  • We will acknowledge your complaint within 24 hours of receipt if practicable to and we will try and resolve your complaint quickly and fairly.
  • If you need additional assistance to lodge a complaint, please use any of the above methods to contact us and we can engage accessibility services such as interpreters if required or we can assist you.
  • Where we need more time (for example due to complexity or difficulties investigating your complaint), we will write to you to let you know that we need more time, the reasons why and that you have the right to refer the matter to the AFCA if you are dissatisfied.
  • If we can’t resolve the complaint to your satisfaction, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free of charge to you. AFCA can be contacted on:
            Post: GPO Box 3, Melbourne Victoria 3001
            Email: info@afca.org.au
            Phone: 1800 931 678